Accessibility

The SLSO Box Office is available to assist with ticket purchases Monday through Friday, 10:00am-4:00pm and Saturday, noon to 5:00pm.

SLSO Summer Box Office hours are Monday through Friday, 10:00am-3:00pm.

Phone: 314-534-1700
Email: tickets@slso.org

Wheelchair accessible seating is available for every performance. Tickets for accessible seating can be purchased by phone at 314-534-1700, online, and in person. 

The SLSO provides free companion seats for those patrons who would be unable to attend without their companion’s assistance. To request complimentary companion seating, please contact the box office at 314-534-1700. Limit one complimentary ticket per order.

Ushers are available to assist patrons using walkers, canes, and other mobility assistive devices by storing the devices in the rear of the hall during the performance and returning them to patrons at their seats at intermission and at the conclusion of the performance.

Wheelchairs are available at both Stifel Theatre and UMSL’s Touhill Performing Arts Center upon request. Please call the number for the respective venue to request a wheelchair.

Stifel Theatre: 314-622-5420 (Accessibility hotline)

UMSL’s Touhill Performing Arts Center: 314-516-4949 (Ticket office)

Stifel Theatre: Guests with the need for mobility assistance may be dropped off at the corner of 15th Street and Market Street.

Touhill Performing Arts Center: Please use the Main Entrance at One Touhill Circle to drop off patrons who need mobility assistance. The walk from the drop off point to the building is 20 yards (60 feet). This entrance also has benches and a covered canopy to protect people while they wait. The drop off point on the west side of the building is 77 yards from the door. There are 22 accessible parking spaces within 260 yards of the building; however, they fill up quickly during large events.

Stifel Theatre: The front entrance of Stifel Theatre has been fitted with an accessible door for easy ingress and egress.

Touhill Performing Arts Center: All sidewalks around the Touhill have curb cuts to allow for wheelchair access. The east side of the building (Main Entrance) is relatively flat. There is a significant incline on the walk from Upper Lot K on the west side of the building. For additional maps please visit here.

Touhill Performing Arts Center: There is a primary elevator near the Main Entrance that serves both the lobby and the right side of the Anheuser-Busch Performance Hall. There is also an elevator near the Lee Entrance that connects the two lobby levels but does not provide access to the theater.

Stifel Theatre: Elevators are located on each side of the Ticket Lobby and provide access to all levels of Stifel Theatre. An escalator is located at the 14th Street VIP entrance to provide access to the Ticket Lobby level.

Trained service dogs are welcome. We recommend aisle seating for patrons with service animals to allow sufficient room for them to sit or lay down. Please contact the Box Office at 314-534-1700 with any questions or concerns.

Assistive listening devices are available free of charge and can be checked out from the Guest Services desk with a valid photo ID. Each device has a headphone jack for either an induction loop accessory (for patrons with telecoil compatible hearing aids) or for headphones. Patrons are welcome to bring their own headphones or use the ones provided.

Interpretive services will be made available upon request with a minimum two-week notice. Please contact hospitality@slso.org or call 314-286-4120 for all ASL Interpreter requests.  Appropriate seating locations may be necessary.

Open Captions are provided for most films with live orchestra. Please contact hospitality@slso.org to inquire about open caption capability for the performance you plan to attend.

Large-print programs are available free of charge for classical concerts at the Guest Services desk.

Braille programs are available free of charge for select performances with a minimum two-week notice. Please contact hospitality@slso.org or call 314-286-4120 for all Braille requests.

If you or a member of your group have sensory sensitivities and need special accommodations (ear plugs, early entry/exit or reentry to the hall), please contact hospitality@slso.org in advance or notify the House Manager at the Guest Services desk on-site and we will be happy to help.

In partnership with Washington University Physicians, the SLSO has a volunteer physician on duty at all SLSO performances. If you need assistance, please alert the nearest usher or member of the SLSO staff.

In the event of an emergency evacuation, please follow the direction of our trained ushers, who will direct you out of and away from the building. If you require mobility assistance, specially trained ushers will assist you out of the building or to a safe waiting zone until emergency personnel arrive.